This document is an electronic record under the Information Technology Act, 2000 and is published in accordance with the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021. These terms and conditions govern your use of Dhobi G services, including our website and mobile application.
These terms of use, along with other policies like the Cancellation & Refund Policy, Privacy Policy, and other documents (collectively "Policies"), govern your access and usage of Dhobi G's on-demand laundry services, Dhobi GO, and institutional laundry solutions, Dhobi HUB. Please review these Terms carefully before using any of our services. By downloading, accessing, or using the Dhobi G platform, you agree to comply with the Terms and Policies. If you do not agree to these Terms, please discontinue the use of our services.
The Dhobi G platform is owned and operated by CINKOD TECHNOLOGIES PRIVATE LIMITED, a company incorporated under the laws of India, with its registered office at 2nd Floor, Plot no. 89, Pillayar Koil Street, Kaikankuppam, Valasaravakkam, 2nd Floor, Plot no. 89, Pillayar Koil Street, Thiruvallur, Tamil Nadu, 600087. Wherever the context so requires, "you," "user," or "User" refers to any individual or legal entity using Dhobi G services. "We," "us," or "our" refers to Dhobi G.
We provide a platform that connects individual and institutional clients with our laundry services. Dhobi GO provides subscription-based laundry services, while Dhobi HUB offers large-scale laundry solutions for educational institutions.
You may access the platform by creating an account on the Dhobi G website or mobile app (your "Account"). You are responsible for maintaining the accuracy and confidentiality of your login credentials and are liable for any activity that occurs under your account.
By registering, you agree that all information provided is truthful and accurate. Dhobi G reserves the right to suspend or terminate your account if any information is found to be inaccurate or incomplete.
Our Platforms:
Our Services:
You agree that the commercial terms (pricing, subscriptions, etc.) for each service will be listed and accessible through our platform, subject to change based on demand, locality, and other factors.
All payments must be made via our app or website through a secure payment gateway. Payments for Dhobi G can be made periodically basis, depending on the chosen subscription plan. You are responsible for providing valid and accurate payment information. We are not liable for any unauthorized use of your credit or debit card.
At Dhobi G, we prioritize eco-friendly practices, such as using laundry machines, eco-friendly detergents, and energy-efficient systems. By using our services, you contribute to a sustainable future by reducing water usage and carbon emissions.
While we strive to offer the best laundry care, Dhobi G is not liable for damages to garments, especially any damage caused by pre-existing conditions (e.g., stains, wear and tear, shrinkage). We do not guarantee color fastness or fabric integrity. Should an issue arise, we will assess it and resolve it to the best of our ability. Dhobi G is also not responsible for any third-party failures.
We collect personal information solely for the purpose of service delivery and customer support. Your data will never be shared with third parties, except where required by law. Please refer to our Privacy Policy for more details.
These terms may be updated or amended periodically. You are advised to review these Terms from time to time. Your continued use of our services constitutes your acceptance of any changes made.
Clothes need to be counted at the time of delivery in front of the delivery guy and any discrepancy be notified at that time only. Clothes will be handed over to security or a friend or neighbour in case of the customer not being available only when a written confirmation is provided from the customer in the form of a mail or text message. The company will need minimum 1 day after the day of complaint to give an update on the issues raised. The company tries to deliver clothes on time but sometimes due to unforeseeable circumstances there might be a delay in delivery.
Some stains are very tough and not covered under this service agreement. So, if the stains don't go, we will not be held responsible. In case of damage to a cloth, the damage should be reported to the company within 1 hour of delivery. In case of damage to a cloth, the company will try to rectify the damage. The maximum compensation is limited to Rs 1000 per garment. The garment for which the compensation is made shall be retained by the company. We take special care in handling all types of cloths. But, due to the basic property of some clothes, they will bleed colours on their own. In such cases, company won't be liable for any loss. The company is not responsible if the customer forgets something in the clothes and it gets damaged and/or misplaced.
It is a strict policy of the company to not process damaged, torn, or stained clothes. It will be done only upon special request and written approval (Either by mail or SMS) from the customer.
Customers can cancel at any time before actual pickup of their order(s). We charge a flat fee for canceling an order pickup, if it is being done after the pickup cut off timing.
Customers can reschedule at any time before actual pickup and/or delivery of their order(s). We charge a flat fee for rescheduling an order pickup/delivery if it is being done after the pickup/delivery cut off timing.
Within the types of orders provided by Dhobi G, the 'Quickbook’ option does not require you to select services and items from our catalogue. Customers can simply select a pickup and delivery date, and book their laundry pickup. We charge a flat fee for placing an order through this mode.
Promotions, Offers, Discounts and Coupons are valid for a limited time only. Dhobi G reserves the right to modify or cancel coupons at any time. If you do not purchase based on the qualifying items, services or order value, or percentage discount to your Dhobi G Cart when the promotion, offer, discount or coupon is in effect, the discount will not apply.
The coupon applies only to qualifying items, services or order value, or percentage discount displaying the offer message on the item, service or order value, or percentage discount description.
We provide doorstep pickup and delivery services for all laundry orders. The specific details of your shipping options are:
Please note that any delays due to unforeseen circumstances (e.g., traffic, weather) may affect the delivery times, but our team will strive to complete deliveries promptly.
At Dhobi G, we handle all laundry orders with the utmost care. However, in case of any issues or dissatisfaction with our services, we have the following return policy:
Our refund policy is designed to ensure customer satisfaction, while also considering the operational costs involved in delivering our services:
These Terms are governed by the laws of India. Any disputes arising out of these terms shall be subject to the jurisdiction of the courts of Chennai, Tamil Nadu, India.